“Crystal Candles “ is committed to your satisfaction. If you have purchased digital/hard goods/subscription from Crystal Candles and are unhappy with the product received, you may be eligible for a refund/partial refund if requested within 15 days of the original purchase date.
Refunds of Hard Goods:
To be eligible for return and refund, the following steps must be taken:
- Refund must be requested in writing by contacting [email protected]
- Request of refund must be made within 15 days of the original purchase date
- Hard goods must be returned to Crystal Candles immediately, according to the instructions you will receive once contacting [email protected] as directed in step 1.
- The item(s) must be unused and returned in the original packaging, in like-new, or re-sellable condition, as determined in Crystal Candles sole, reasonable discretion.
Non-returnable Items:
The following items are non-returnable as stated at the time of purchase on crystalcandles.net
- Used
- Un-Packed
Refunds of Digital/Subscription Based Goods:
To be eligible for a refund on any digital/subscription based goods, the following steps must be taken:
- Refund must be requested in writing by contacting [email protected]
- Request of refund must be made within 15 days of the original purchase date
Crystal Candles is committed to its consumers, and while we stand by our policy as written above, we also want to understand how we can resolve the dissatisfaction and better understand how we can serve you. Please contact Crystal Candles at [email protected] for any questions related to our policy, or simply to let us know how we can help.
Crystal Candles
25 Derry Street , TALWOOD
Queensland , Crystal Candles 4496
[email protected]
+44 7543 415150
crystalcandles.net